Frequently Asked Questions
If you have a question that is not specified on our FAQs, please feel free to submit a ticket or send me an email.
Q: How do I submit an order request?
- Please email me at official.agcustoms@gmail.com to place an order.
Q: How do I contact you?
- You can contact me via Instagram, Facebook, the YouTube comment section, or my email.
Q: When will you reopen orders?
- I will announce when orders will reopen on all of my social media platforms.
Q: Why is it taking so long for orders to reopen?
- There is a current waiting list for my orders. I am doing my best to complete all the orders I received in a timely fashion while preserving the high quality of my models. All updates are sent out through my social media accounts.
Q: How long does it take to make a model?
- It can take anywhere from one week to three months to create a model depending on its intricacy and its specifications.
Q: Where do you get the parts for the model?
- I purchase parts from many individual suppliers, though the majority of my materials and parts are custom made in house.
Q: How much does it cost for a model?
- The cost for a model varies on a case by case basis. For a pricing breakdown please visit our general pricing calculator. (The price quote system does not give an exact price, it is just an estimate and prices may vary.)
Q: What models are available?
- 1/18 SCALE: Ford Crown Victoria (2011), Ford Explorer (2015)
- 1/24 SCALE: Ford Crown Victoria (2011), Ford Explorer (2015), Ford Taurus (2013), Dodge Charger (2013)
- 1/27 SCALE: Chevy Tahoe (2010)
Q: What does 1/24, 1/18, 1/27 etc. mean?
- These numbers represent the scale of the model.
- Example: A 1/18 scale model is 1/18th the size of the actual vehicle it is scaled to represent.
Q: How do I find your YouTube channel?
Q: How do I find your Instagram?
Q: How do I find your Facebook?
Q: I have a offer for __________ in return for an shoutout, promotion, etc. Are you interested?
- Unfortunately I am not interested in any unsolicited ideas or offers. If you have a recommendation, please visit the suggestions page on our website.